Terms
Terms of Use
These terms apply when you use the JourneyForCare website or ask us to prepare options for a journey to India.
Last updated 22 September 2026
Who we are
JourneyForCare is a unit of BIVA International. References to “JourneyForCare”, “we” or “us” in these terms mean BIVA International operating through its JourneyForCare unit.
What JourneyForCare does
JourneyForCare primarily coordinates non-medical travel logistics such as visa assistance, flights, accommodation, private transport and optional translator support around an existing appointment. If you need an appointment, we may connect you with a full medical facilitator that can help arrange a doctor or hospital appointment and coordinate the journey. JourneyForCare does not provide medical advice or make decisions about your care.
Pricing requests are not bookings
Submitting a request does not create a booking, reserve availability or require payment. Any options, availability, price, payment terms and cancellation conditions must be confirmed before you decide whether to proceed.
Your information and responsibilities
You are responsible for providing accurate and current information, checking travel documents and booking details, and promptly telling us about changes. You must not use the website unlawfully, attempt to interfere with it, or submit information about another person without authority to do so.
Travel documents and decisions
Visa assistance is practical support and does not guarantee approval or processing time. Government authorities, airlines, accommodation providers and other suppliers make their own decisions and may change requirements. You remain responsible for complying with passport, visa, health, immigration and travel requirements that apply to you.
Third-party services
Travel and logistics services may be supplied by independent organisations. The identity of the relevant supplier, the services it will provide and any supplier-specific terms will be shared before a booking is confirmed. JourneyForCare remains your coordination point for the journey services it agrees to arrange.
Changes, cancellations and refunds
The rules for changing or cancelling a service and any refund entitlement depend on the confirmed option and supplier terms. These will be provided before payment or confirmation. Do not make non-refundable commitments until you receive written confirmation.
No medical service or outcome guarantee
JourneyForCare is not responsible for medical treatment, clinical decisions, treatment schedules or medical outcomes. Changes made by a hospital or clinician may affect travel arrangements and could lead to supplier charges.
Website availability
We aim to keep the website accurate and available, but it may occasionally be interrupted or contain errors. If something appears incorrect, confirm it with JourneyForCare before relying on it.
Privacy
Our Privacy Notice explains how information submitted through the website is handled.